How can my customer apply a loyalty reward to an online order?

[cd_callahan]

Not a marketing code. I have a loyalty program that customers can redeem when in the store but it won't let them redeem in the online ordering store. I read that you had to have the loyalty items listed as items and not categories. So I tediously added all hundreds of items into the rewards but it's still not showing up when you go into the store and check out. This is very frustrating. I've seen a video where someone had it in their checkout screen so it does seem possible.

Thank you for any guidance.

[JUYBoutique20]

Do you have the Square Loyalty Program?

[cd_callahan]

Yes. I use square loyalty for my cafe. Customers earn points per purchase. They can also order online and it shows them how many points and rewards they have but they can't apply to the order. It does not give an option to. I read that you had to have the point items entered as individual items and not by categories which is how I had it. So I moved every item individually and it still doesn't appear at checkout.