I'm writing this post to express the immense frustration many of us are experiencing due to the ongoing issue of small font sizes on receipts and dockets. This issue has been in the backlog for over four years with no resolution in sight, despite multiple requests and acknowledgments from Square. See the following link chains for reference:
- Increase font size on docket
- Is it possible to increase the font size on printed receipts and tickets?
The lack of action on this issue is not just an inconvenience; it creates significant operational challenges, especially in busy environments like restaurants. Many of us rely on Square for efficient service delivery, and the small font size on receipts continues to hinder our productivity and accuracy.
This issue is particularly pressing for those with visual impairments, including chefs and kitchen staff who may have eye disabilities. For them, reading small print can be a serious impediment, potentially affecting their job performance and overall safety. This is not just a matter of convenience—it's about accessibility and ensuring all users can effectively use your system.
Despite acknowledging this problem and adding it to the feature request list for the "receipt team," there has been no progress. It is incredibly frustrating to see that this basic accessibility feature has not been addressed, despite the substantial amount of money businesses like ours pay to Square.
As a software developer and UI designer, I can confidently say that implementing such a feature should not take years. Given that Square's POS system CAN print in larger fonts (as evidenced by the large ticket numbers on printed receipts), it is clear that the hardware supports this capability. Therefore, it boils down to a software update—a task that, if prioritised, could be completed within weeks, not years.
Either the receipt team at Square is completely incompetent, or there is a deliberate decision to ignore this critical issue. The usual response of "Oh, this is not possible, but we will add it to the feature request list" is no longer acceptable. If there truly is an entire team working on receipts, it is baffling and unacceptable that this issue remains unresolved for over four years.
Square, it is time to prioritise your customers' needs and address this fundamental accessibility issue immediately. We need clear communication, a concrete timeline, and most importantly, action. Just add the larger for christ's sake.
