Dollar discounts versus percentage discounts

[Driftless]

After spending HOURS on the phone the morning I was told there is STILL no easy to use dollar based discounts on individual items. This makes zero sense, considering the vast majority of discounts in bars/restaurants/entertainment are done by dollar, not by percentages. Square needs to FINALLY fix this ASAP! This is a huge problem that should be an extremely simple fix on their end, zero excuse for dollar based discounts to not be accessible on iOS. 

What really make no sense is it works perfectly fine on Windows or Android, just not iOS which is the only possible option for their own square stands 🤦🤦🤦

Hey Square, fix this problem!! 

[Driftless]

This seems to be a VERY long term issue with square not allowing dollar based discounts at the item level, you can ONLY access percentage discounts. (Or do dollar based discounts on the entire order, both of these options do not give the ability to do discounts correctly for individual item discounts). This obviously makes zero sense and needs to be fixed ASAP. 

Many businesses (and wholesalers) offer dollar based discounts and for square to not even show it on individual items is a huge problem. 

For example, if we sell a drink or food item we need to be able to have a $1.00 off, not "x" percentage off. Customers want to know exactly how much money they are saving on a special or discount, a percentage doesn't tell them that. 

How can we get this project FINALLY fixed?!?!

[Driftless]

This seems to be a VERY long term issue with square not allowing dollar based discounts at the item level, you can ONLY access percentage discounts. (Or do dollar based discounts on the entire order, both of these options do not give the ability to do discounts correctly for individual item discounts). This obviously makes zero sense and needs to be fixed ASAP. 

Many businesses (and wholesalers) offer dollar based discounts and for square to not even show it on individual items is a huge problem. 

For example, if we sell a drink or food item we need to be able to have a $1.00 off, not "x" percentage off. Customers want to know exactly how much money they are saving on a special or discount, a percentage doesn't tell them that. 

How can we get this project FINALLY fixed?!?!

[Sammie_C · Accepted solution]

Hi @Driftless, I appreciate you posting on this! 

I see there were a couple posts you made on other boards, and I went ahead and merged your duplicate posts to this single thread. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. I also want to make sure you've seen our Seller Community Code of Conduct. We ask Seller Community Members to not post the same message in multiple places, as it is not productive for our Moderators. Now that that is all explained, I would be happy to look into this for you.

Unfortunately, manual dollar discounts cannot be applied at the item level. They can only be applied to the entire sale.

I wish that there was a workaround for this, but not at this time. I can go ahead and send over your feedback to the proper teams on this though, and hopefully in the future this can be implemented.

If you have any questions or concerns, please let me know. I am here to help.

[Driftless]

That's the entire problem, there NEEDS to be able to use dollar discounts on items, not just percentages. 

It makes zero sense that dollar discounts work perfectly fine on both windows and Android but now on iOS, which is what Square stand/register are. Why in the world would square engineers make something that functions correctly on platforms that are not Square specific, ie windows and Android, but not on iOS?!?! This needs to be fixed ASAP and should be an extremely simple fix since it already functions correctly on Android/Windows (this is obviously something done on purpose for some reason, which needs to be changed).