Customer Filtering

[TrekVitality]

I love the customer filters to segment customers for email campaigns.  Today I wanted to target customers that haven't ordered from Oct 2020 to January 9th.

-I choose equals zero purchases and selected the time frame

The issue is it identifies new customers, those after Jan 9th as not having ordered during that same timeframe as well?

The result was customers that just came in got a heck of a deal:-)

Any suggestions on how to best filter moving forward?

[Valentina]

Firstly, welcome to the Seller Community! ✨
 

Since we're unable to peek into your account with you through this public platform, we recommend reaching out directly, @TrekVitality. If you give us a call and ask to speak with the Marketing team, our Customer Success team will be able to connect you directly with an Marketing specialist. They'll be able to dig more deeply with you and figure out the best account set-up for this solution.

When you have a moment, please reach out directly by logging into your Square account and heading here.