Cost of Goods Report Doesn't Use Unit Cost

[Cheesetique]

We can't calculate Cost of Goods through Square for Retail reporting. When I run the Cost of Goods report, it shows the items I've sold, but shows no cost for those items, even though every item has a unit cost that I have manually entered.

Someone in tech support said that this report won't work unless we turn on "tracking" for every item, which won't work for us for various business reasons. (won't go into detail here but there are many)

I just can't believe that the simple Cost of Goods report can't tell me what I've sold and what the total cost is based on unit cost. This is such a basic report, it doesn't make sense that it doesn't exist. Can someone please provide some insight?

Thank you!

[Rich-NLEOMF]

We have mixed track/non-track. That's not an issue (COG report just ignores non-tracked items). 

Sounds like you might be missing one or more COG in Square? 

If you go to Reports -> Inventory Reports -> Cost of Goods Sold, is there a banner at the top that says something like "Some stock in your inventory are missing unit cost"? 

If so, click that "Add cost" link and resolve all outstanding. Then it should be accurate. 

[LitehouseFoods]

I have already clicked the banner and resolved this issue by adding all costs. I am still receiving the same banner every time I go to run the report. Is there another resolution for this issue?

[JJ_]

This sounds like a good question for our Square for Retail team, @LitehouseFoods

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[LitehouseFoods]

Hi JJ,

Thank you so much! I will reach out!