Conversational Modifier SUB

[EUPHORIA]

When using SUB in the conversational modifier, there should not be a  charge as you substituting one thing for another (or else what the point of using SUB) 

Right now when I sub one topping for another, the customer gets charged for the topping instead of not paying extra because it is a substitution.  

Am I missing something here?

[sayra]

Hello @EUPHORIA. 

Thanks for coming back to our Seller Community! I'm happy to check with our Restaurant's Team if we offer a workaround for sub toppings as this seems to be a feature request.

I will make sure to circle back on here to provide more details if any. Thank you.

[sayra]

Seems like the reason this can be happening is because your sub item/modifier has a price associated with it. If you want your customers to substitute an item without getting charged you will need to create an additional modifier without a zero price that is used only for substitutions.

Please let me know if that works. 👀

@EUPHORIA. 

[EUPHORIA]

Thanks @sayra  this is not a great workaround because I  would then have to make a second modifier list of all the toppings without any prices.  I have a list of over 30 toppings. 

I also don't understand the point of having a conversational modifier "Sub"  if using it is just going to charge the customer full price for a substitution.  Sub should not charge any amount, because that is what it is,  a substitution. I am substituting one topping that is already included in the price of the pizza for another that is not.    Similarly, if I type "No"  followed by a topping,  the amount is not discounted either.    For example, I have spinach pizza that comes with onions.  If a customer wants NO onion SUB tomatoes for example now they are paying extra for a substitution. 

Does this make sense? 

I am not sure how other folks are dealing with this, but our old POS was able to handle this logic. 

[EUPHORIA]

Following up on this one as our staff has been asking about this. @sayra

[mattquin]

It looks like I'm replying to a very old thread but I'm in the same pickle and wondering if you ever heard anything back