Check out quantities issue

[k2L]

Hello!

I have been using a scanner to scan barcodes when checking out a customer. All of a sudden today, when I scan the item, it automatic charges the customer for of the items. If I scan the item again, it charges them for 4. I haven’t had this happen until today and didn’t make any changes. Any ideas?

[JJ_]

Hello there @k2L

This isn't the experience we want you to have. If you could please provide a bit more context to the situation you're sharing here, we'll be able to better point you in the right direction.

You can start by sharing which device (make and model) you are using and any troubleshooting steps you have taken. 

In the meantime, here is our Barcode Scanner Troubleshooting guide. Hopefully you find something useful there.