Cash App Online Orders Displaying Modifiers in the Wrong Order
We recently integrated our Square Online ordering site with Cash App. Since the change, modifiers on Cash App orders are appearing in the wrong order in the cart, Kitchen Display System, and kitchen printer.
For example, one of our items is "Bagel with Cream Cheese."
The modifier order should be:
-
Bagel choice
-
Toasted or not toasted
-
Cream cheese spread flavor
However, after the item is added to the Cash App cart, the modifiers display as:
-
Cream cheese spread flavor
-
Toasted or not toasted
-
Bagel choice
The strange part is that the modifiers appear in the correct order while the customer is selecting them on the Cash App ordering page. The order only changes after the item is added to the cart.
That same incorrect modifier order is then sent to our Kitchen Display System and kitchen printer, which is causing confusion for our kitchen staff and can lead to incorrectly prepared orders.
I have already checked the modifier order in Square Dashboard, and everything is organized correctly there. The selections also appear in the correct order while the customer is building the item. The problem specifically begins in the Cash App cart and then carries over to the KDS and printer.
Has anyone else experienced this issue with Cash App ordering?
Is there a setting that controls the order modifiers are displayed in the Cash App cart, KDS, or kitchen printer?
Is there any workaround to make Cash App keep the modifier order exactly as it is organized in Square Dashboard?
