Can you send order ready text to customers?

[rivetingdesign]

I create personalized items at craft shows and usually just say come back in 15 minutes. Is there a way to have customers opt in to receive an order is ready text instead?

[ryanwanner]

Hello @rivetingdesign !

There is an order ready text option, but I'm not sure it will work for your business.

It's based off of the Square KDS option mostly used in a food and beverage environment. With it, when you clear an order from the KDS screen and you have entered a text capable number at time of order the system will send the order ready alert.

Having a KDS screen for craft shows would be overkill though, so I don't think that will work for you. Unfortunately, the only workaround for you would be a multi-step process of adding a customer to the sale, ensuring that customer has a text capable number on their profile, and then manually sending the customer a text (provided they've opted into receiving messages from you) when your order is done. 

Wish I had better news! I do recommend heading over to the Feature Requests section of this forum and submitting this request. It does make sense to have something like this available to everyone.