Can a customer update or change a bad review after the problem has been resolved?

[Mynnflynn]

Can a customer update or change a bad review after the problem has been resolved? Customer and I worked to resolve the problem, but she can't get back to the review to update it. How can I tell her to proceed?

[Lou8]

Hi @Mynnflynn, thanks for posting and welcome to the Community 👋.

Unfortunately, it is not possible for customers to edit their feedback. This would be a feature request, which you can file here. However, note that feedback is only visible on your Dashboard and is not public.

Let me know if there's anything else I can help you with.