Hello, @Thewellnesspath
If your question is about Square Online purchases, right now, Buyers are able to select their desired fulfillment when arriving at your site. If they choose Pick up they should not get charged for shipping as long as the items in the cart do have the pickup fulfillment method.
If you're referring to something different. I recommend elaborating and sharing any screenshots of your experience that can help me and other Sellers shine a light for you.
JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
