Accidentally overwrite library when upload the items

[Shawn350181]

Hi guys,

My store manager was uploading excel. file and He enabled the overwrite button by mistake.

Can I restore the whole library?

Thanks

[tranguyen]

Sorry to hear this @Shawn350181!

The quickest way to restore the library would be to contact our support team directly. 

If you have been in touch with our support team but have yet to get an update, please let me know and I can definitely help look into this too. 

[Shawn350181]

Thanks for your quick reply.

I spoke to support team yesterday. Hopefully they sort it out soon.

Thanks again.

[Shawn350181]

Hi there,

I still havn't receive any updates.  Can you help me to sort this out using your magics.

Thanks

[tranguyen]

Thank you for letting me know @Shawn350181! 

I looked up the case on my end and I could see that our team has shared that within your Dashboard, there is an option to self-revert the catalog by going to Actions > Undo Catalog.

This is likely the best approach. However, if you prefer that Square handle the revert, we can absolutely do that as well. if you prefer to go with this option, please confirm the desired date and time you'd like the catalog to revert back to and I can escalate this to our team.