Accidentally canceled the wrong item on a customers online order.

[thedrunkalpaca]

A customer wanted to remove an item from their order. I thought I removed the correct item by selecting it, but apparently I was supposed to select everything I wanted to keep instead. So now their order contains the one thing they didn't want. How can I fix this?

[AdamB]

There isn't really a way to modify the order in a way to fix that, @thedrunkalpaca. However, I can think of a couple options you can try:

1. If you need to charge the customer, cancel and refund the remaining item and have them place a brand new order.

2. If you just need an order with the right items and don't need to charge them, create a coupon for yourself for 100%, then place an order for your customer that has the items they want and their contact info. You can use the coupon so you don't need any new billing information from them.