ALL OF MY BUNDLES ARE GONE!

[vodhin]

The new item entry form has wiped out hundreds of my bundled items! Inventory is not tracked! Cost Of Goods is not calculating! BRING BACK THE OLD FORM- This update SUCKS! I have to add 45 NEW Bundles in the next 48 hours and your server crap out constantly. What should take a few minutes to copy items FAILS with the message "Oh No! Looks like something went wrong on our end" - and it's not my internet: every other website loads without error. 

FIX IT PLEASE!

[TheRealChipA]

@vodhin Most likely the new item entry form is not the culprit.  I had a few "test" bundles that I had created and those survived just fine.  My guess is that some server glitch occurred and the fact that it did so around the same time as the new entry form rollout is just a coincidence.  Which brings up a question -- did you contact support so that the development team could look into the issue?  Also, you said it wiped out hundreds of bundles but you ONLY have to add 45?  I wouldn't want to add 45, much less hundreds, so I'd definitely get with support and see if they can help you retrieve those, first.

And, yes, I hate that "Oh no...." error message. It's on my list of the most unhelpful messages ever invented.

[vodhin]

I sell mattresses. Every model comes 5 or 6 sizes: Twin, Twin XL, Full, Queen, Eastern King, and sometimes California King. Some Models are purchased in Sets (Mattress and Box Spring), others as just Mattresses. Every Model requires an Item with 5 to 6 Variations. All Box Springs also need their own Items and Size Variations for each Profile/height (5", 7", 9"), which triples the number of bundles: a single Mattress model with 6 Sizes can end up with 18 Bundle Items. 

I need Bundles to ensure the correct Box Spring is added to the sale and correct Inventory counts get deducted. A Queen 7" Set is 1 Queen Mattress & 1 7" Queen Box. A King 9" Set is 1 King Mattress and 2 9" Twin XL Boxes.

I currently have 20+ models, and 9 new models coming in tomorrow (Saturday) and so I need at least 45 new bundles. The new Item Form keeps failing nearly every time when I click the "Set Up" button in the Bundles row, adding that "Oh No, Something went wrong!" message. The new Item is created and cannot be changed to a Bundle. 

Existing Bundle Items created before the update get opened in the new Item Form and IF the system fails to switch to the old form (again, nearly every time) the bundle information gets wiped out - probably due to an auto-save function that is triggered when switching to the old form. When I try to reload the Bundle Item the actual Items are missing.

This may also explain a $400+ Cost discrepancy in this quarter's Cost Of Goods Sold Report which shows I have a higher profit than I actually do, I liability that I should not have to be burdened with. 

In short their system is broken and not delivering what is promised. Anyone using Square For Retail should be refunded the monthly subscription fee until they fix all the issues and deliver a working product.

[TheRealChipA]

@vodhin Thanks for the clearer and more specific  explanation.  That should help track down the issue.  I'll report this as a possible bug and hopefully someone will get back with you soon -- either here or in PMs.  

[vodhin]

Thanks. I’d really just like to use the old form- this new form wastes too much space adding a sidebar for information that was better in the main panel

[tranguyen]

Thanks for flagging this to me @TheRealChipA and I'm sorry you're experiencing this issue @vodhin!

I can see you have provided a very detailed explanation, but to help us with reproducing the issue and investigating further on our end, can you confirm some additional details for me?

• It sounds like this is happening on your Square Dashboard via a web browser, is that correct? if so, can you let me know the browser you are using (Chrome, Safari, etc.) and the exact version (you can check using https://www.whatsmybrowser.org/)
• Can you share a screenshot and some specific example of items where the bundle information has been wiped? Having at least one or two specific items can really help our team to narrow down the issue.