where can I edit the multiple emails that receive order notifications

[Pacifictextile]

Can't seem to find the place to view or edit the multiple email addresses that can receive order information.  Please supply path

[Sammie_C]

Hi @Pacifictextile, thank you for your post!

To make sure I have this correct, are you looking to edit the actual emails that are sent out? If so, unfortunately there are limited capabilities of editing those emails, but are their specific fields or sections that you are looking to edit and I can see if that is possible?

Or is your question more about the actual email addresses that are receiving your orders?

Either way, to make sure that your email alerts are setup in the first place, feel free to double-check that here:

1. Sign in to Square Dashboard and go to Online.

2. Click Communications > Email & Text Alerts.

3. Under “Email notifications,” toggle on Email customer when their order is ready or shipped.

Please let me know any additional details, and I will take another look for you.

[Pacifictextile]

Hi Sammie

When I go to ONLINE in my dashboard ... the only items there are ONLINE STORE and SALES CHANNEL.  I do NOT have COMMUNICATIONS  or any subgroup.   Not sure why ... Perhaps you can fix that.  

nl

[Sammie_C]

Thank you for letting me know, @Pacifictextile.

First off, if you select Online Store first from those two options, then you will be taken to a new page that will feature a longer list of menu selections. The Communications section is visible on the left side of your screen. Here is a screenshot of that section: 

 

Secondly, was the email that was not received an order confirmation email? Or what was the content of the email? 

[Pacifictextile]

yes, an order confirmation email

Ok , I have found the email addresses and they have not changed.   There are three set up for "new order emails".

Buried in ONLINE/ ONLINE STORE/ SETTINGS / NOTIFICATIONS

So now to figure out how to make sure the information received includes the event name, the registrant, their contact information.

Thanks for helping me on this ... 

Normalee

OK

I did a test registration and as the owner of the account I got both the PAYMENT LINK email which is what should be going to the other 2 emails in our list and did not.

I also got the "payment notification ... you accepted $xxx from a card ending ..."   message.  

[Pacifictextile]

Just as information.   We started getting charged shipping for our events and I started looking into the problem.  It was solved by making shipping amount zero.  Or at least I hope it is fixed as we don't get alot of transactions as we are a small educational non-profit.  In any case, looking deeper into the changes made there at SQ,  I found that one of the emails that should have gotten information on the order was not received and that is why I was trying first to find out what email addresses we had set up to confirm ... and I could not find them.   Also in the forum there was a person having a similar issue with event/shipping and he noted that the data being sent had been changed - and important information removed.   So that may be an issue for us as well.

[Pacifictextile]

na