This is 100% a more widespread problem than Square is leading onto. I have had customers telling me that they were experiencing similar issues for the last several months. I first chalked it up to "not everyone is tech savvy" and that some customers will always have challenges paying online. However, I began asking customers to take screenshots of where they were getting stuck in Checkout, and nearly 30 customers replied that day with screenshots of the "We are no longer accepting payments" error message.
Furthermore, when I called into Square, they told me they had no knowledge of this error message or any issues with Square Pay and that my issues appear to be resolved. Here I am a week later, realizing nothing is resolved. After multiple rounds of testing my own site on a couple devices, I personally get the same "We are longer accepting orders" error message whether or not I check out with Google Pay. About 5 attempts all received this error. Then, out of nowhere, two of my test orders went through. Then, the following two tests reverted back to the same error message.
My business's reputation is taking a big hit, customers are annoyed with me, I'm losing revenue, and I look like the incompetent one. Unfortunately, after 4 years with Square, I am going to have to walk if my ticket isn't resolved this week. Additionally, it's abysmal that there is no weekend website support. The main Square customer service cannot assist with anything that touches the Weebly side of things, including online payment processing errors like this.
