pre-ordering for different days of the week

[frontporchbake]

Hello!

I am wondering if there is an easier way to set this up and I'm just missing it... We are a small bakery and offer different breads on different days of the week, we allow our customers to pre-order breads for the day we have that item available but often our customers don't find the function where they have to select the date from the calendar so say they are ordering a bread we only make on Friday, if they don't physically select Friday on their end, it will auto-populate that their order will be ready on the next business day we are open. Which has caused a lot of confusion and frustration on their end and on mine having to constantly explain. I didn't know if there was a better way to approach this? Thank you in advance!

[Arie]

Hi @frontporchbake 👋

Thanks for writing in with this question about pre-orders. It's definitely odd that you're seeing pre-orders be available on the next business day, rather than on the day you've marked as available. Just to confirm, have you set your items up like this?

1. From your Square Item Library, select an existing item or create a new one.
2. Under “Square Online settings,” toggle on Sell as preorder. Note: Your item must have pickup or delivery enabled.
3. Select Edit preorder settings to choose the date or date range when the item will be available for pickup or delivery. You can choose any date or time from 24 hours up to 365 days in advance.
4. Optionally check Customize fulfillment hours to choose the specific fulfillment hours within the selected date range. For example, if you set the time range as 10am - 2pm, buyers can choose only these hours for pickup or delivery on the specified pickup or delivery dates. If you leave this option unchecked, your location’s standard pickup or delivery hours will apply.
5. Enter a Preorder cutoff date. This is a date and time after which you’d like to stop taking orders for the item. The item won’t be available to order online after the specified date and time.

I'll keep an eye out for your reply! Your bread sounds delicious!