Hi @allunaraven,
Thanks for writing in with this question!
You may see this message if your account isn't activated for card processing, or there is an outstanding review on your account. You can reach out to our support team if you need help rectifying this.
Call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:
1. Sign in to your Square account
2. Head to our contact page https://squareup.com/help/au/en/contact
3. Click on any topic, then "I don't see my issue"
4. Click "Message us" or "Email us"
Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.
