item shows as ' not available' in checkout

[justphoria]

I have a facebook catalogue that I am trying to set up. Everytime I try test the checkout link, it brings up my checkout page but states 'not available' when in fact I have 13 in stock. I keep trying to re-add this item in square and verify the link, but same result. All other items linked that I have done are working fine. This is the link https://checkout.square.site/buy/WTHXZJVDCP66J3YZVWF2MM5Z

[Provision]

Can you provide us with more details or possibility provide a picture of your inventory?

[ShaneMughlia]

where do you go to check inventory? 

[JustinC]

This thread should point you in the right direction! @ShaneMughlia

[isabelle]

Hey @ShaneMughlia and @kristinevodon!

Thanks for posting in the Seller Community. Just to be clear, this is not the issue you're describing? 

Let me know! 💫

[kristinevodon]

I’ve attached a screenshot I got from a customer of the exact message! It’s not the same as the issue in the thread you linked to. 

I had lots in inventory, and like I mentioned it worked for them later by desktop. 

so far I’ve only had 2 people come to me with this issue so it’s not happening too frequently! 

 

[isabelle]

Is it only for mobile devices? Can I have your URL @kristinevodon? 

[kristinevodon]

So far the 2 times it’s happened have been on mobile,

kristinetattoos.ca 

thanks for your help!

[isabelle]

Hmmm. I'm not seeing that on my end:

Please give our Support Team a call when you get a chance so they can look into this further. 

P.S.

You did an amazing job on your site. It looks fantastic! I hope to see you around on the Seller Community more as you seem like a Square Online expert @kristinevodon! 🌠🌠🌠

[kristinevodon]

I had 2 customers tell me they had the same issue, an item saying its "not available" at checkout, when in fact I have many left in stock. Both experienced the issue accessing my site on their mobile, and got it to work by trying later on a desktop. Were you using mobile? Maybe there's a bug?