help! having issues removing a discount from certain items in my online store

hello - i'm hoping someone is able to assist me. for months now, a discount that it no longer running (see screenshot) still appears on 10+ items in my online store. this discount does not appear on the backend. i tried reaching out to square support via the chat but it was unsuccessful. would really appreciate any help! thanks!

 

Screenshot 2025-12-14 at 12.15.24 PM.png

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Square Champion

Hey there @bmnkl.. I see reports like this from sellers occasionally.  One that that sometimes works is to unpublished your website/store and then republish it.  This often has the effect of ghost-busting our sites.  To unpublish, go to your web dashboard > Online > Websites > Website > Site Preferences.  At the bottom of that page, you'll see a section to unpublish your site.  Once you've done this, republish it as usual.  Check it out and see if that does the trick and let me know.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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