duplicate donation amounts

I have a "Section" set up with donation amount check boxes, including one for a custom amount (25, 50, 100, 250, 500, and custom). Each amount/check box is appearing 2 times and the custom amount is appearing 3 times in the same section. I tried eliminating them all and then putting them back in -- no change. It looks bad, off. I would like to fix it -- especially because it might be charging twice in the background... cannot validate that, just a possibility that could be off-putting for potential donations.  << artworksonmain.org >> Mac OS 15.5

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Hey there @ArtWorks1.. So, I went to your website.  Besides the multiples of each, I noticed that the first of the doubles says it is "out of stock" and can't be added to the cart.  The second one adds to the cart just fine.  So, you don't have to worry about duplicate charging.  Now...

 

Since one works and other doesn't work, that makes me think you might have duplicate items and/or variations.  Something seems to have gotten messed up in your item catalog.  Since this is only one item, have you tried COMPLETELY deleting and recreating the donation item in your catalog.  I know you said "I tried eliminating them all and then putting them back in," but I'm assuming (since I don't know how you set up your items since you didn't say) that you deleted variations/donation levels, not donation ITEMS.

 

I'd delete the section entirely, delete/recreate items, then add the donation section again.  Let me know if that works or not.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Hey there @ArtWorks1.. So, I went to your website.  Besides the multiples of each, I noticed that the first of the doubles says it is "out of stock" and can't be added to the cart.  The second one adds to the cart just fine.  So, you don't have to worry about duplicate charging.  Now...

 

Since one works and other doesn't work, that makes me think you might have duplicate items and/or variations.  Something seems to have gotten messed up in your item catalog.  Since this is only one item, have you tried COMPLETELY deleting and recreating the donation item in your catalog.  I know you said "I tried eliminating them all and then putting them back in," but I'm assuming (since I don't know how you set up your items since you didn't say) that you deleted variations/donation levels, not donation ITEMS.

 

I'd delete the section entirely, delete/recreate items, then add the donation section again.  Let me know if that works or not.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Thank you ChipA! I did notice some other oddities in items, so I will retrace/rework as you advise!

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