Why was the Mega Menu taken away in our store's header?

[1122creative]

In the header of our store, 11:22 Creative Design, the Mega Menu has stopped functioning for the "Products" menu link. I have the box checked for "Automatically link categories to your catalog" to have all our categories nested beneath "Products" in the navigation, like always. This has been working great since last year.

As soon as we did the recommended Square transfer of all our categories over to the new location (https://squareup.com/dashboard/items/categories), the Mega Menu feature of the header menu stopped working and disappeared.

This urgent matter directly affects customer interaction and the navigation of our store, which now affects our sales. We need this resolved ASAP. Contacting Square Support by phone, messaging, and email has been useless. I had to show them what a Mega Menu is. They couldn't comprehend what I was talking about.

Does anyone have any advice on how to fix this? This is not good at all. What was Square thinking by taking this important function away?

[seraphimshop]

I have spent so much time trying to fix this and have not found a fix yet. I've searched everywhere and feel like I have tried everything. I just remembered about this category swap over and figured this is when this glitch happened. It is clear that the mega menu is still an option; it is just not working when chosen. That's baffling that they do not know what it is on the support end.

[seraphimshop]

I got an answer! I submitted a message to the support group. I was sent to the Square Online team and communicated with Vanessa (Nessa was what she went by). It took about an hour with her escalating it up. It is not a glitch or a bug. Below is how to work your website back to the way it was working. She suggested submitting a feature request on this for it to go back to the way it was if that is more preferred. 

She said that the latest update is that you can turn off that feature and manually add subcategory navigation links. Once you uncheck that box in the navigation link, you can then go in and create category navigation links, drag them up and slightly to the right underneath the button you wanted, and it will make them a subcategory.

Here's what I did (my navigation bar header that used a Mega Menu was labeled, Shop so my steps below make sense),

- Go to the Header Navigation bar & click Edit Links

- Next to the Shop link, there was a lightening bolt linking my categories to my catalog. Click the pencil next to Shop link to edit. 

- Uncheck the Automatically link categories to your catalog button to manually add your categories & Save. Luckily, I was able to leave the subcategories automatically linked below.

- I have found that you can either click + Add navigation link at the top and drag your link up to be under the Shop link or you can hover over the Shop link to click the plus sign in the circle that says to Add sub navigation link. They both seem to work the same for me. 

Here are steps for both:

1. Click the plus sign in the circle that says to Add sub navigation link. 

- - - Link to: change to Category page

- - - Category Page: click and your catalog list of categories drops down. Select one.

- - - Select Automatically link sub-categories to your catalog. Save.

- - - You can rearrange the subcategories under the Shop link by selecting the 6 dot box to the left of the subcategory and dragging it up or down.

2. Click + Add navigation link at the top

- - - Link to: change to Category page

- - - Category Page: click and your catalog list of categories drops down. Select one.

- - - Here, you can manually add your subcategories. It worked for me to select the Automatically link sub-categories to your catalog for it to pull them in automatically. Save.

- - -Select the 6 dot box to the left of the category you just added and drag it up under the Shop category so it falls under & to the right to become a subcategory.

I hope this helps!