Why my items aren´t displaying? (Pickup and Delivery enabled)

[wiseanttech_m]

We enabled all items to be available for online ordering and made sales through both the POS and online over the weekend. However, those items later appeared as visible only for pickup and not for delivery. I resolved this by toggling the items off, saving, and then toggling them back on, which made them visible for pickup again.

Is there a reason why this happened?
Was there any change made to the POS system that could have caused this issue?

Thank you!
Right is Pickup and Left is Delivery

[MayaP · Accepted solution]

Hey @wiseanttech_m  –  Thanks for hanging in there. Are you still experiencing this issue? There haven’t been any outages or changes that would have affected this. If the issue persists, I’d recommend reaching out to Square Online Support so they can troubleshoot with you in real-time.

You can contact our Support Team at 855-700-6000, Monday to Friday, 6 AM - 6 PM PT. Let me know if you need anything else. Have a great day!