Why is there an additional item heading category showing on the mobile version of my online site?

[InvyKiosk]

The title of this thread has been edited from the original: There is an ITEM heading category showing on my online site.

Trying to set up my online site for Kiosk. in published view on mobile it is showing the DrInk and food headings as I organised. But suddenly there is an additional heading called ITEMs and some of the food items that should be under Hot Food have moved into there. There are also some Breakfast items that have suddenly appeared which I placed as hidden.

Not sure how to fix this. Any help appreciated

[InvyKiosk]

Oh: forgot to mention on my computer dashboard. This problem is not visible .. only on the mobile, which is why I cant seem to resolve it

[lawnbrook]

HI there @InvyKiosk ,

Can you provide the URL so I can see. Are you saying they show up on a desktop browser, and not mobile?

Or are you saying the config seems right in the dashboard, but not in the online store.

Bruce

[Katie_SQ]

Hey @InvyKiosk, 👋 

Just wanted to check in here and see whether you're still experiencing this issue?

If so, please feel free to reply with some screenshots of what you're seeing on mobile vs desktop, and I'd be happy to take a closer look.

Thanks! 

[InvyKiosk]

All good thanks sorted after much trial and error. Seems issue was linked to category hours of availability and when item are linked to different categories. So I think to worked out now . Thank you

[Katie_SQ]

Glad to hear it @InvyKiosk! Thanks for following up to let us know. 😀

[InvyKiosk]

Ok .. so this issue has arisen again . I again have items on my online menu that are in a catagoy that is not visible to the online store (hidden) .. Thought I had solved it, but seems not the case. Wondering if you could advise what the issue could be

[Katie_SQ]

Sorry to hear that this issue has come up again, @InvyKiosk! 

It's challenging to pinpoint the exact cause without reviewing your account with you. In this case, I'd recommend reaching out to our Phone Support Team, who can examine your items, categories, and settings in more detail.

You can reach them at 1800 760 137, Monday to Friday, from 9 AM to 5 PM, Melbourne Time.

Sorry I couldn’t be of more help, but please feel free to reach out if you have any other questions!