Why is my shipping fee not applying to my payment links?

[Rhondao]

The title of this thread has been edited from the original: shipping not coming up with payment link.

Hello, I've created a payment link and set up shipping, but when I click on the link it doesn't add a shipping option. Is there a way to do this apart from just setting up a product as the item plus shipping?  Thank you

[Katie_SQ · Accepted solution]

Thanks for your question, @Rhondao!

If the shipping fee isn't being added to your payment links, I recommend checking the following settings as a first step:

Check Your Payment Link Shipping Fee Settings

1. Sign in to your Square Dashboard and go to Payments & Invoices > Payment Links > Settings > General > Fulfilment.
2. Ensure that Enable Shipping Fee is toggled ON.
3. Directly below the Enable Shipping Fee toggle, click on Shipping Fee and enter a dollar amount (e.g., $10.00).
4. Press Done to save your changes.






Test Your Payment Link

Once you've confirmed these settings:

1. Go to Payment Links.
2. Click on one of your Payment Link items.
3. Under Share your link, click Copy.
4. Paste this link into a private browsing window, or clear your current browser's cache to ensure all new changes display correctly.
5. Click Checkout and enter a shipping address.

If the shipping fee still isn't being added after following these steps, please let me know so we can investigate further. 😊

[Rhondao]

Thanks so much! That was the issue. It is fixed!