Why do some client have trouble booking online, square says their postal code is invalid.

[nailsandbeauty]

I have a client in particular but I know it's happened to others that when they try to book their appt it says their postal code is in valid. 

*Shes using a Debit visa (which had worked for other clients)

*She says the postal code matches her banking statement

*I had given her info on how to clear her cookies

What's the answer?  Any ideas? It's super frustrating. The reason I switched to square online booking is so I wouldn't have hours of back and forth with clients but yet here we are 🤦‍♀️

[sayra]

Hello @nailsandbeauty. 

We're taking a closer look at your question, we will make sure to get back to you on here as soon as we have more details. 

Thank you.