Why do I have to set up multiple times?

[leinsterhockey]

I've already set up an account on the web, with a username and a password. I've provided all banking information on the website. It tells me to complete my registration on the mobile app.

But when I try to do this, it's running through ALL the setup questions again - and there is no way in going to spend the next 5 hours struggling to enter that on a mobile phone interface, especially when all the information is already associated with my account.

[tranguyen]

Sorry to hear you're running into this issue @leinsterhockey! We are unable to check account specific details here so if you have run through all the suggestions in this post and are still getting the same message that the account is not yet activated, the best thing to do is to contact our Support team directly. They will be able to take a further look and help you get setup.