Why aren't my items syncing to my website?

[Ribmater]

@lfelthous Did you ever get this issue resolved. I'm currently going through this man I would hate to switch POS. @Stacelyn24 How is this same issue going on in 2025?

This thread was created from a reply on: Why aren't my items syncing to my website?

[Sammie_C · Accepted solution]

Thank you for your post, @Ribmater! I am sorry to hear you are experiencing this.

When you have a moment, could you please try these few troubleshooting steps?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

• If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

• If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

• If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are often resolved. If not though, please let me know and I can get this escalated for you.