When I try to sign into my square account, and use 2FA, neither the txt message nor phone call arriv

[fcwaud]

When I try to sign into my square account, and use 2FA, neither the txt message nor phone call arrive. In the message on screen, the last 4 digits of my phone number are correct, but the first 6 are shown as asterisks, so I cannot tell if my phone at Square is correct.

Note that this was working in the past

Thanks

[Sammie_C]

Hi @fcwaud, welcome to the Square Community!

To check what 2-Step Factor phone number is currently connected to your Square account, please follow these few steps:

1. Sign in to Square Dashboard and select Settings > Account & Settings > Personal information > Sign in & security.

2. Under Two-step verification, select Manage two-step verification. 

3. From here, you are able to view your current number on file.

If for any reason you are unable to find this information, or have any issues, please let me know. I am here to help!

[fcwaud]

We can't sign in because the txt/call from the 2FA doesn't arrive. 

[Sammie_C · Accepted solution]

@fcwaud, apologies for the slow response on this. If you are looking to change the 2FA phone number on file, you will need to give our support number a call. 

Feel free to give them a call at 1-855 809-9000 between 9 am-6 pm EST Monday-Friday.