Weebly not updating my account information

Weebly is linking to a deleted email address and a deleted location.  our store emails are going to an email address that is not associated with our organization.  Any idea how I get my square store to actually match my square account?  

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Alumni

Hi there, @holbrookpfcclub 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us here! Welcome!

 

Sorry for the confusion surrounding your email connected to your Online Store! You can update this at any time from the General Settings of your Online Store Dashboard. Here are some guiding steps:

 

  • Log into the Online Square Dashboard
  • Select Online Store
  • Select the Settings drop down from the left hand navigation
  • > General
  • Edit Store Information

I hope this gets you where you need to be! Feel free to shoot me back a response if you have any clarifying questions!

Joe
Community Moderator, Square
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Hi Joe, 

My email address has been updated everywhere that I can find in the square store, including the in the store information per your suggestion below. 

 

The only place that the old email still exists is under the account settings on my weebly dashboard.  When I try to change via "manage account" ....I only have access to update the phone number, not the email.  There is a notice on the screen to update email or password via "square".  However, my email and password were both been updated on square and all of my square emails are correctly coming to the new email address. 

 

I am almost ready to delete the whole square account and start all over again, I just don't want to have to rebuild the whole store if I can avoid it....but I cant sell things and have all of the emails going to a the personal email of a guy who left the organization.  

 

Thanks for your help!!  I really appreciate any suggestions you can offer...

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Alumni

No need to start over, @holbrookpfcclub! Thanks so much for checking there for us.

 

If you can please send a private message to me here confirming the email address that you'd like to match, I can take care of this for you. I'll keep my eyes peeled! 👀

Valentina
Community Moderator, Square
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THANK YOU!! 

Sending message

 

 

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Alumni

Thanks for reaching out directly, @holbrookpfcclub - this has been taken care of! 👍

Valentina
Community Moderator, Square
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Thank you so very much!!  I really appreciate your help!!

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