Weebly Dashboard multiple 404 links

[Patrick398]

Hi,

When i go to my Weebly dashboard all of the tabs under 'Marketing' go to 404 pages. This is unbelievably annoying as it's basically rendered my mailing list completely unusable. Not sure why i'm paying all this money for a website builder where half it doesn't work.

Any guidance would be greatly appreciated 

[Sammie_C]

Hi @Patrick398, thank you for reaching out! I can definitely see how this would be frustrating, and I would be happy to help.

Could you do a bit of troubleshooting for us, please?

- Clear browser cache and cookies

- Try a different Browser, such as Chrome, Firefox, or Safari

- Ensure that your web browser is up-to-date

- Log out and log back in

- Restart your device

After you have gone through these steps, please let me know if that has solved this. If it does not solve it though, I can look into this further for you.

[MayaP · Accepted solution]

Hey @Patrick398 – I appreciate you flagging this. I know disruptions like this can be inconvenient, especially when you’re paying for the service. I’ve escalated this and our team has filed a ticket for you. Your case number is 111567039, and someone from our Application Support Team will follow up and keep you updated.

I will mark this as the best answer for now. If you need anything else, don’t hesitate to reach out to @Sammie_C or me. Thanks again for bringing this to our attention.

[Erica_A2]

Hi, I'm having the exact same problem, getting 404 pages when clicking on any of the links under "Marketing" in my Weebly dashboard. Is there a solution for this?

I was able to find the customer directory in Square, but is that the same information? I'm trying to export recent mailing list subscribers.

Thanks for any help.

[MayaP]

Hi @Erica_A2 , thanks for reaching out and waiting for a reply.

Have you been able to get in touch with Square Online? I’d recommend reaching out so their team can take a closer look. Our Support Team is also available at 855-700-6000, Monday through Friday, from 6 AM to 6 PM PT.

If you still need any assistance, don’t hesitate to reach out and let me know. I’ll be off until November 10, 2025, but I’ll be happy to follow up and help as soon as I’m back.

I hope everything gets resolved smoothly! 

[OldowanCo]

I have this same issue. How do I resolve it like the holiday season is approaching and I need to send email marketing to customers.

[MayaP]

Hi @OldowanCo  — I understand how important it is to have this working for the holidays. It looks like you were using Weebly Promote, which has since been sunset. You’ll need to use Square Marketing through your Square Dashboard moving forward.

Our team mentioned that Promote cannot be restored, so if you’re trying to access your old email mailing list, it won’t be available directly. If you’d like, our team can file a ticket to send you your mailing list.

Let us know how you’d like to proceed!