Variation-specific images not tied to dropdown menu selection

I've added several images to an item, plus various images to variations of that item. When someone clicks the dropdown menu to choose a variation, *all* images in the gallery show up for the item, not just the images associated only with that particular variation even though I have assigned images to the variation. 

 

Customer selects dropdown menu for a variation and the entire gallery of images is displayed even when variation-specific images are assigned. So it becomes very confusing which variation the customer is ordering. 

 

Is there a fix or workaround for this? Does this have to do with a setting somewhere? 

377 Views
Message 1 of 3
Report
2 REPLIES 2
Square Champion

Hey there @Lisa3002.  So, in this case, a picture is worth thousands of words.  Can you please post the URL of your website/shop, so I can noodle around?  I want to be sure I fully understand the problem before I attempt to offer any possible solutions.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
348 Views
Message 2 of 3
Report

Actually, since this has been a problem I have removed all variations and list items individually. Most of my work is one of a kind. Any items with variations I have removed from the site until I can figure out a work around. Only the Monogram Tray on my site (the only one with variations I believe) will show the problem. When I view the website outside of the editor, and choose an item from the drop down menu, the images do not adjust to display only the images in the variation. If I am overlooking a display setting somewhere, please let me know, so I can make the adjustment. 

324 Views
Message 3 of 3
Report