Variation images keep getting re-assigned at random

[gooatl]

My item variation images keep getting re-assigned at random. I fix it and then randomly some other day a customer notices that the variations don't correlate to the images.

i.e. Customer will select "Black", but the image is "Blue". Then I fix it in the item library, and it's fine for a while and then randomly will switch to "Black" showing "Red"

Customers keep ordering the wrong colour by accident because the system has randomly shuffled the images.

[Sammie_C · Accepted solution]

Hi there, @gooatl, I appreciate you reaching out!

I am aware of an issue a few weeks ago that some Sellers were experiencing that sounds similar to this. When did you notice that this started? As well as, do you have an example item you could share?

I will keep an eye out for your response!

[gooatl]

Hi Sammie, I first noticed it about 3 weeks ago. This is the item I notice it most on: https://www.goodatlas.ca/product/beam-paintstones/198?cs=true&cst=custom

Thanks

[Sammie_C]

Thank you for those details, @gooatl.

A couple quick questions, are the images getting reassigned in the item library itself or just on your Square Online site?

As well as, when you update the items, are they switching immediately after or is it taking a bit of time?