VAT not being recorded in accounting package

[WJB]

I have an issue with VAT, my website is fully set up to add VAT to online purchases, when Square manages the transaction the tax is not recorded and isn’t reflected in my accounts package. I have to manually adjust and recode the transactions to rectify this. I also run square at POS and the VAT is recorded perfectly. 
I have contacted all parties Square, website and accounts to resolve to no avail ….. has anyone experienced the same problem ? 

[Lou8]

Hi @WJB, welcome to the Seller Community 👋.

Do you have a Square Online website or do you use Square as a payment process on a third party website ?

If you created your website with us, the VAT you set up on your Dashboard do not currently sync to Square Online. You'll have to create independant taxe rates as explained in this support article.

If you have a website with a third-party provider (Wix, Wordpress ect), I suggest reaching out directly to their support teams. The integration between Square and any API is managed by the API, so we unfortunately can't help.

I hope this helps, but let me know if you have any questions. 

[WJB]

Hi I have a third party provider, Wix, they have assured me that the website is all set up to record the VAT and it’s not a problem their end……. To be honest I have been back and forward several times to both Wix and square, no one seems to be able to do anything or take hold of the problem to sort, it’s so frustrating they keep blaming each other !!!

[Sineaid · Accepted solution]

Thanks for confirming. It sounds like it’s been a frustrating experience so far @WJB.

When there’s an issue with an integration, that the integration partner themselves are unable to resolve due to a perceived issue on the Square end, then we recommend that you ask them for a support ticket number. You can then reach back out to our team, who can escalate it to the Square engineers that work with our 3rd party partners like Wix.

[DW72]

Hi there

Would you mind if I ask you a question connected to your question.  My accountant has told me that although Square is recording vat on our vatable items and it showing in the sales in Xero, the vatable sales are not coming through to the sales ledger in Xero so they have to be manually adjusted.  You said your point of sale worked OK but ours is point of sale.  Only some of our products are vatable and I can see where to adjust any settings.  Are all of you products vatable and maybe that is why I am having this problem?

[WJB]

Hi, sorry only just seen this as I’m still trying to solve my issue. At POS I can add or take away VAT to an individual item. We have some food products that have no VAT so I just set it up according to the item. That is then reflected in the sales ledger in Xero