Unable to save Credit Card info for invoices?

[janamelinda]

I run my business 100% remote and invoice clients - many are repeat customers and I will invoice often. I am getting complaints that they can't save their credit card info. Am I missing something? On my end, when I send the invoice, I select the box to allow the customer to save their credit card info - but this doesn't seem to work. I don't want to automatically charge their card because of the additional fee - I don't want them to have to continue to enter their CC every single time. Thanks!!

[sayra]

Hey @janamelinda.

Welcome to our Seller Community!

Not too sure why your customers can't add their card information, they should be able to. Take a look at this thread where another seller asked a similar question. In the meantime, you can add their contact information under Customer Directory  and set up recurring invoice payments. Like @Joe mentioned, If you continue to experience the same issue with other customers, we suggest you contact our Support Team for more troubleshooting steps. 

Let me know if you have any other questions.