Unable to View Theme Previews on Site

[Nancysurette]

The title of this thread has been edited by a Square Moderator from the original: I am trying to build my website and i cannot see any previews of the themes. Support has not helped

I am trying to build my new website and I have bought a domain creatingwithconcrete.ca - when I try to look at a theme and select 'preview' I cannot see anything, it says connection was lost.

I was on the phone last week with them for over an hour and today for two hours.  

I'm in ontario - could this have something to do with my cogeco wifi?

any help is appreciated.
@membership 

[Sammie_C · Accepted solution]

Hi @Nancysurette, welcome to the Square Community! I am sorry to hear that Support was unable to assist.

Just to make sure I am understanding correct, is your website through Square?

Internet connection/wifi can affect Square services. Would you be able to try these few troubleshooting steps and see if the issue is resolved? 

- Check for a strong internet connection

- Clear browser cache and cookies

- Try a different Browser, such as Chrome, Firefox, or Safari

- Ensure that your web browser is up-to-date

- Log out and log back in

- Restart your device

Please let me know and I can continue looking into this for you.