Unable to Transfer Funds

[alliance2020]

The title of this thread has been edited by a Square Moderator from the original: Transfer Funds

When I log into Square it is showing we have funds to be transferred. When I choose the option to "Transfer Now" it is asking to link a Visa Debit or Plus debit card. Neither which we have. The amount has always just been deposited into our bank account which is what we want to continue doing. Has anyone else dealt with this and what did you do to rectify it?

[Sammie_C · Accepted solution]

Hi @alliance2020, I appreciate you reaching out about this. Welcome to the Square Community!

I went ahead and escalated this over to one of our Operations teams to look into this for you. As soon as I hear back from them, I will reach back out here promptly.

If this ends up being resolved in the meantime, please let me know.