Two Domain Names, One Not Found

I had an original domain name from Shopify, www.JackSpices.com.

 

I came to Square and created a new domain name, www.JackSpiceShop.com.

 

I have two websites, so I can transition. I transferred www.JackSpices.com to Square and now my www.JackSpiceShop does not work.

 

I need both domains working. How can I fix this?

 

I need both domain names pointing to Square.

BreSpice_0-1719665711787.png

 

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@Bre-Spice Again, I’ll repeat this is not a problem with Square, nor is it a problem.  We just need to fix a few pointers/settings that are entirely internet related.  No need to freak out!

 

You didn’t answer my original question, so I’m going to make an assumption that you want jackspices.com to be your main domain, and jackspiceshop.com to forward to that one.  Here’s what you do:

 

  1. On your dashboard, go to Online > Website > Domains.
  2. Beside jackspices.com, click manage, then Manage Domain.
  3. Click edit site destination, and then “Connect to one of my current sites.”
  4. Choose your existing website as maintained in Square Online.
  5. Save

 

Then, to point jackspiceshop.com to jackspices.com:

 

  1. Go back to Online > Website > Domains.
  2. Click Manage beside jackspiceshop.com, then Manage Domain.
  3. Click Edit Site Destination
  4. Choose Forward to a URL
  5. Type in “jackspices.com”
  6. Click Save.

 

Now you’ll need to wait a little time while your DNS changes propagate throughout the internet.  Wait a few hours, then open a browser and key in each website URL/domain name.  In both cases it should take you to the same site, like mine does.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Square Champion

@Bre-Spice Oops. No they are not. Jackspiceshop is pointing to jackspices. That’s backwards, isn’t it?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I pointed everything to JackSpices because yesterday, JackSpices disappeared when I "un-connected" it. So, I figure, since I registered JackSpiceShop with Square, it wouldn't disappear no matter what happens. It's Okay, it's just that my social media has "shop" in it, so it was more so branding. I can live with any working website. LOL. 

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I wish everyone  shared your outlook on life. Regardless, I’m happy you can get back to the business of running your business! Distractions are the worst….

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I want JackSpiceShop.com as my main domain. 

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I tried to do your instructions in reverse, as I want JackSpiceShop.com as my main domain... I hope I did it correctly. 

 

Thanks!

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