This site can't provide a secure connection

[Priestess333]

Hi!  A couple of my clients have contacted me saying they are getting a white page with an error message saying my domain priestesssekhmet.com sent an invalid response ERR_SSL_PROTOCOL_ERROR.

I also notice in the URL from the screenshot they shared it appears to be a dummy site using my domain name.  I can tell due to the strange font used.  See attachment.

It reminded me of strange occurrence I've noticed when visiting my domain.  A pop up will appear asking me to download an app with my domain name on it.  I downloaded it because it was my first time using square and I thought it was a new feature.  Afterward, I began having trouble accessing my site in a similar way.  

I think my site may be hacked.  Can someone assist me?  Thank you!

[TheRealChipA · Accepted solution]

Hi @Priestess333.  I brought up your website on a couple of devices, on a couple of different networks.  No errors.  So, the good news is that this is probably not a big problem

Have the clients who call you delete their browser history and/or cookies.  It seems that something is wrong on their/your devices only, since I’m not getting any SSL or security errors at all.

Let me know if you have any further questions.

[Priestess333]

I agree! My devices show everything in tact and the two clients in question would probably not know how to clear their browsers. However before I cleared mine my website had a strange pop up requesting visitors to download my app. I don't have an app! When I downloaded it I began having browser issues. Do you think my clients may have downloaded this rogue app?

[Summer2024]

Hi there, @pirestess333! 

Just here to reiterate what the @TheRealChipA has said. Please have clients that are having this issue clear their browser history and cookies. 

Your site is showing secure on my end as well. 😀 

[Priestess333]

You're so kind. I feel so supported.🥹😜 Thank you! I absolutely will!

[ryanwanner]

Just to add in what @TheRealChipA and @Summer2024 said, I've seen times where this error occurs if there is an image on your site that links to another website versus you uploading the actual image to your site. The SSL certificate can't verify the other site so it throws this error. It can work some times but not every time kind of error, too: the hardest ones to track down.

[Priestess333]

I appreciate you sharing that information. Yes all my images are uploaded but I noticed the domain settings show my domain forwarding from GoDaddy shows connected but when I click on manage it says disconnected. I removed the domain forwarding so I can simply manage my domain by transferring registration to square. However all the processes seem to be in limbo. Any suggestions?

[Nicoleztaken]

Hi I’m having a very similar problem with my own website, except none of the screenshots sent to me from guests to my site use a special type font so all looks like standard font. I also tried loading your site from my home WiFi, and it was flagged as unsafe and potentially containing harmful content. After seeing I’m not the only person dealing with a very similar issue there has to be something that Weebly can do to help. I have called Weebly customer service 3 times. The first time I got a male who kept talking over me, refused to listen when I spoke, and only would listen when my fiancé (who is male) spoke to him. He eventually put me off to communicate through email and from there I could not get a response, and eventually the window closed. The second time I called, I got a very kind friend lady who listened, took all information I gave her and discussed with another department, then came back to me to let me know I needed to contact each Wi-Fi provider to request them to stop flagging my site. I expressed how bizarre this was since it was not just one but many Wi-Fi providers security shields flagging my site. She stayed on the phone with me while we called Spectrum, but refused to talk directly with them as she was not allowed to be recorded. Spectrum told me that isn’t something they do, but I could fill out a form for someone to look into it. I filled out the form, and about 5 days later I got this email from Spectrum—

   We have reviewed and denied your request to unblock https://www.enchantedeventsga.com/. We found this website to contain potentially harmful content. If you still want to visit this website, you can temporarily disable Spectrum Shield through My Spectrum App, although this action is not recommended.

Thank you,

Spectrum

—— So I call Spectrum again thinking this was a mistake on their end. I get a very nice gentleman on the phone who explained that is likely someone has wormed their way through Weebly’s security and added the malware. However it happened, they can’t fix the issue as it’s a problem within Weebly’s servers to address. So I call Weebly back… and give all of this information. They go on to send me screenshots of tests they ran showing that my site loads for them on their end so there are no problems for them to fix. It has been a run a round process that is been very frustrating to deal with. Is there anyone that understands what is causing this and could help give advice to fix? If it’s something I can do myself, please give instructions in very simple terms as web code and tech lingo is not an area I’m strong in. Any help is so greatly appreciated!

-Nicole

[JJ_]

Hello there @Priestess333

Just wanted to chime in here and tell you that I've run a Website Malware check on your website and can prove that there is no malware on our servers. 

I recommend reaching out to Spectrum once again with these screenshots and requesting that they give you a report of the malware they have found on our servers. If they provide you with evidence, then I would recommend reaching out to our support team for them to get it escalated immediately. 

I hope this information is helpful!

[Priestess333]

Okay...thank you. I appreciate your help.

[Nicoleztaken]

Hi JJ, I appreciate you taking the time to check my site, however that is the new site I put up as our bookings were being affected to badly to continue relying on our original domain. The original is still currently up. That domain is EnchantedEventsGa.com

I truly appreciate you taking the time to check. I can also provide a screenshot of the information Spectrum sent to me. I am not seeing a way to attach a photo on this post from the mobile platform, but I have sent this information to Weebly weeks ago at which point I was told the issue has been escalated. I have not heard anything back since. I am not sure what the typical wait time for this type of issue is, but if you have any advice I am very appreciative of it! 

[Summer2024]

Hi there, @Nicoleztaken !

When I pull up your site (enchantedeventsga.com) it is pulling up as secure. It looks like everything is working as intended. I know JJ has provided some solutions, but try clearing cache all time for your browsers to see if this can resolve the issue on your end. 

[Priestess333]

The reply from JJ below is for you. He checked your site for malware.

[THCShop]

I has this exact issue. I quite literally just unpublished my website and republished it and that seemed to fix it. (I also disconnected my domain and reconnected it, so one of these two was the fix) Basically just turn it off and back on again. Hope that helps!!

[Priestess333]

Good job! If I get stuck I will definitely give it a try! Thanks for your insight!