Has anyone figured out a reliable, headache-free way to get refunded for Square Sync Production fees when an order gets canceled?
Here is the exact issue I keep running into:
A customer places a large catering order online for delivery. They pay the delivery fee and courier tip.
Square automatically assigns the delivery to Nash and charges me for the delivery fees and driver tips under the statement heading "Square Sync Production fees."
Because it's a massive catering order, we decide to handle it safely with our own in-house driver.
We call Nash directly to cancel their courier request.
The nightmare starts when trying to get those fees and tips refunded by Square. I just spent 1.5 hours on the phone being bounced around between 7 different team members—none of whom had any idea what "Sync Production fees" even were, let alone how to refund them.
This keeps happening, and there has to be a better way than wasting hours with support every time. Has anyone managed to find a shortcut or a specific department at Square that actually understands how these Nash integration fees work?
I'd love to hear how you handle this!
