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[themalenypieguy]

i have the following on my newly created square online page. how do i get my items to populate on the page? cheers, jamie...

[Seamus · Accepted solution]

Hey @themalenypieguy,

Assuming you've synced your inventory, can you go to your items from the Square Online dashboard, click on an item and check that the item in question is:

1) Visible under "Visibility"

2) Assigned to at least one Fulfillment method 

You can also make bulk changes by checking the tick box next to the items from the Item Library page then using the menu that appears at the top to make changes:

Hope this helps, let me know if you have any questions!

[Bushtobowl]

I have set up items on my app via my phone but they are not displaying on my website.

I have selected to make them visible. 

Can someone please help? 

thx in advance

[Seamus]

Hey @Bushtobowl,

Thanks for posting and sorry to hear you're having trouble with items not appearing on your website!

I've moved your post to this thread, that has a little more info on some things to try - please let me know if any of these options help!

Otherwise, if the above steps don't work and you'd like more assistance, please get in touch with support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

[TimmyB]

Hi there, I have the same issue & have tried the solution. Not working for me. Please help

[Laurie_]

Hey there, @TimmyB 👋,

Sorry to hear you've run into this same issue!

Given there are multiple settings that can cause items to be non-visible online, we've included a troubleshooting guide to help you check each setting as the first port of call. 

Give this a go and let us know if the issue persists.