Team Members with shared Permission Set cannot perform the same actions

[nlyooork]

The title of this thread has been edited by a Square Moderator from the original: "one time change in appointments"

Needing some guidance here.

We currently use Square Appointments for our salon. All the staff have the exact same permissions in Teams but only some of them can make a "one-time change" or "edit recurring schedule" on the Appointments app.

On the app, when some staff click on the 3 dots in the left hand corner the "booking availability" header does not appear - while others it does! I have gone through all permissions with a fine tooth comb and cannot figure out what I am missing as everyone's settings appear to be the exact same. 

Thoughts?

[_Violet · Accepted solution]

Hi @nlyooork 👋 Welcome back to the Square Community!

I'm sorry to hear this issue is what brought you here, but I'm happy to look into this with you so we can get to the bottom of it 🔍

Have your team members completed their set-up entirely? Do they have assigned personal passcodes? You can check this from their Team Member profiles here on your Square Dashboard.

I'll keep an eye out for your reply!