Subscription: Replace Custom Domain

[D_Wonka]

I have been trying to downgrade my account to the free plan for a week so I wouldn't be charged again for the Square plus plan. I keep receiving the message that says to replace my custom domain and I have unsubscribed from it but still receive the same message. I reached out to support but all they told me was to go to pricing and subscriptions to switch to a free plan which was not helpful at all. How can I remedy this issue so that I can stop being charged for this plan?

[Ellie_]

Hi there, @D_Wonka,

Thank you for reaching out, and I’m sorry to hear about the trouble you’ve had trying to downgrade your account. I understand how frustrating this must be, especially when you're taking the right steps but still facing roadblocks.

Based on the message you're receiving about needing to "replace your custom domain," it sounds like your site is still linked to a paid domain, even though you’ve unsubscribed. In many cases, this requires that a custom domain be removed or replaced with a free Square subdomain (like yourbusiness.square.site) before you can fully downgrade to the free plan. If you've already done this, please send me a private message and we can investigate further. 

Also, I noticed that this is your first post, so I wanted to say welcome to the Square Community! We are so happy to have you here.

[D_Wonka]

Hi Ellie,

Thank you for the warm welcome to the Square Community. I have not replaced it with a free domain as I have not seen the option available to do so in my site settings. Could you shed some insight as to how I can replace the custom domain with the free square domain?

Thank you,

D.