Sub Categories Not Displaying in Item List

Hello! I have a category called "Stationery" that has multiple sub-categories and then one of those sub-categories (Notebooks & Journals) has 4 sub-categories underneath it. When I first created them the 6 sub-sub-categories would show up when you were on the "Notebooks & Journals" category page but now they don't. (Screenshot)

 

This is weird because I have another category that has the same sub-sub-category setup and that one shows up in the left-side nav the way I would expect/want. (Screenshot)

 

And the only way I can see the sub-categories I have under "Notebooks & Journals" is to be on the page of one of those categories. (Screenshot)

 

Don't know what I'm doing wrong here. Any ideas?  

 

 

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HI, do you have any items listed in the sub sub category?  Does the sub sub category show 0 items?  

 

Screen Shot 2021-12-17 at 7.24.42 PM.png

 

Also, to add screenshots you can click the camera icon to add.

 

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TERRI
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Screen Shot 2021-12-17 at 4.35.30 PM.png

 

All of the categories have items in them, except for the very top-level Stationery category. (Screenshot)

 

 

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HI, thank you for the screenshot. 

 

Stationery 0 items - correct

Notebooks & Journals 0 items 

 then all categories as you have shown

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TERRI
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There are 180 items in Notebooks & Journals.

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HI, are all 180 items in Notebooks & Journals ALSO listed within their sub sub category?

 

 

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TERRI
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The majority, yes. 

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HI, ok 

 

example

Bottoms

 shorts

 capris

 skirts

 

shorts are listed in shorts

capris are listed in capris

skirts are listed in skirts

 

Bottoms would not have any items in the category such as your Stationery Category.

 

Notebooks & Journals 0 items

 Lined Pages 78 items

 Blank Pages 31 items 

 etc

 

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TERRI
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So you're saying the reason the sub-categories under Notebooks & Journals don't display is that there are already items in Notebooks & Journals? That doesn't track because I have another example of the same thing where the sub-sub-categories still show when you're in the sub-category. 

 

Screen Shot 2021-12-17 at 5.43.15 PM.pngScreen Shot 2021-12-17 at 5.43.25 PM.png

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Please excuse the attempt to help.

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TERRI
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I don't see a resolution so I apologize if you have already solved this.  Could it be that your items are assigned to the sub and sub-sub categories, but not specifically to the parent category?  

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