Solved: Re: Square traffic recording 0

TCZ

My Square traffic report is recording 0 since yesterday. Can this be rectified?

Thanks

Sammie_C

I wanted to send over an update that it looks like this issue has now been resolved by our Engineers. Could you please double-check if things are working as intended?

Sammie_C
Community Moderator, US, Square
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TheRealChipA

Hey there @TCZ.. Same here. I'm closed for the next two days (ice cream shop, lol). But I know that I visited my site yesterday after I put up a "closed" popup banner. So, seems like a more widespread problem. I'm not expecting it to be fixed now, for a few days of course.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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TheRealChipA

Still, I will tag the Community moderators. I'm betting at least one of them is working today.

@Kassi_@RSosebee1 @_Violet @MayaP @Summer2024 @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sammie_Care Square Online traffic stats down for some reason?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Sammie_C

I apologize for the delay on this!

Are you both still experiencing issues with your Square traffic reporting? If so, do you all have any screenshots of the issue you could please provide here or over direct message?

Sammie_C
Community Moderator, US, Square
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TheRealChipA

@Sammie_C Here's mine for 12/23-26. I know for sure I was there a few times -- once to verify publication of a "closed for the holiday" banner, and one today to verify removal of that banner. Also, I sold an eGift card online yesterday.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Sammie_C

Thank you, @TheRealChipA! I reached out to our Account Services team and they are actually aware of this issue as we have recently received a few reports of this occurring.

I went ahead and added both your and @TCZ's accounts to the ticket that is open with our Engineers so they can look into this further. As soon as I hear more on this, I will reach back out here promptly. I appreciate you both bringing this to our attention!

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

TheRealChipA

Thanks @Sammie_C

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TCZ

Thanks @Sammie_C

Sammie_C

Hi @TCZ and @TheRealChipA!

I wanted to send over an update that it looks like this issue has now been resolved by our Engineers. Could you please double-check if things are working as intended?

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

TheRealChipA

@Sammie_C All good on my end. Even the data that was missing is now there. Thanks to all!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Sammie_C

Oh, wonderful. Great to hear!

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

TCZ

@Sammie_C It is now back up. @TheRealChipA is yours back up too?

TheRealChipA

@TCZ @Sammie_C Mine is back. Looks like I lost stats for 12/23-28, but today's are there, so far.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TCZ

Same here.