Square refund to gift card

[dielletee]

I’m trying to refund customers purchases to gift cards and it won’t work, but it did when we first received our plastic square gift cards. Anyone know how to help?

[Ellie_]

Hi there! @dielletee,

Are you getting a certain error message when trying to refund, or is it just not showing as an option? 

[dielletee]

Hi Ellie,

It just goes right to enter Interac or VISA to return instead of going onto the gift card, I updated the app and it worked once than right back to the not letting us refund on the gift card.

Any ideas?

[Ellie_]

Thank you for following up on this, @dielletee!

In this case, we would definitely recommend getting in contact with our Customer Success team directly to investigate why that is occurring. squ.re/contact