Square payment terminal

[RallisBurger]

Hello, we just got. message from the POS terminal that the DR/CR machine is no longer connected and that its damaged and need to be replaced. The terminal is 2 yers old, Anyone else have this issue?

[frances_a]

Hello @RallisBurger

I'm sorry to hear you are experiencing issues with your Terminal. 

You can find some troubleshooting steps for your Terminal in this article, resetting might be helpful in this case, but if a component has been damaged, you'll continue to receive the error message.

If your device is damaged, the best thing to do is reach out to our Support team, so they can help you get a replacement. 

Thank you ✨