Square online pos (dashboard) not synching with online store.h

[christinamaries]

I have been contacting square for a month now. Dashboard and pos items do not synch with online store. I have 6 open issue #'s and they claim this issue is with the engineering Dept and never a call back or a email back. Has anyone else had this issue? If so how was it resolved? I am not sure how Square thinks they can let this slide with no resolution? 

2nd question what other online platforms work with square pos and square terminal?

Anyone else with my frustration.

Chris

[Lou8]

Hi @christinamaries, thank you for posting.

I'm sorry to hear your issue hasn't been resolved. I understand this would be a frustrating experience.

I can assure you that our engineering team diligently works on resolving these cases. It's important to note that these tickets can take time to resolve depending on the complexity of the problem. Unfortunately, our engineering team is not always able to provide a timeframe. 

The team member assigned to your case will update you directly once they've found a fix. In the meantime, I would suggest keeping all communication on your main case. Pending cases are kept in a pending state until they're resolved and creating new cases would not help. 

Thank you for your patience.