Square online - location

[Carefree]

Hi team

new to square and need help troubleshooting square online.

I only have one physical location however the  customer site defaults to confirming a location.

how do I remove that painful process?

also after clicking next if defaults to another process of schedule order… how do I remove that too?

basically as a customer I want to go to the menu and upon checkout then confirm schedule order.

thanks in advance

[Laurie_]

Hey there @Carefree,

Welcome to the Seller Community! 👋

I'd be happy to take a look at this with you.

It sounds like you have enabled multiple fulfilment methods on your Square Online site, is that correct? Are you able to confirm which fulfilment methods you currently offer (E.g. shipping, pickup, delivery)?

In terms of the checkout flow, the expected behaviour with Square Online is to prompt the customer to select their fulfilment method prior to adding items to their cart. The reason for this is that certain items may not be eligible for all types of fulfilment. The idea here is that only the relevant items will show based on the selected fulfilment method.

I'll keep a lookout for your reply in the meantime.

[Carefree]

Hi Laurie_

I ended up resetting to default for the fix as couldn’t find the solution for the life of me.

your answer does lead to another question but…

I do see the benefits of the complexity and options available to us with of square online and square for restaurant pos system.

however I am just starting out so if I do want to simplify it more, is there a way of hiding links?

I was able to hide quick links from square dashboard, however couldn’t the option for pos.

an example of this is removal of clock in/out? Hide actions like item availability, gift cards, rewards, dining options also some options under accounts.

thanks in advance 

[Laurie_]

Hmm, good question @Carefree!

I'm certainly no Square for Restaurants expert, but I do know that the main difference between Square Point of Sale and Square for Restaurants settings is remote device management, where normal POS settings are managed directly from the device, and Square Restaurant settings can be managed from the online Square Dashboard.

I don't believe it's possible to hide all of the above settings you've mentioned, however, you can remove the option for employees to clock in/out on your Square Restaurant device by navigating to Devices > Point of Sale Devices > and toggling this option OFF.

Regarding item availability, you can set up auto-refusal of service for menu items using Square for Restaurants. If you are selling using Square Online, we recommend using inventory counts to track your sales. When a sale occurs at your point of sale or Square Online, inventory will decrement. When inventory reaches zero for all of the item variations, then the item appears unavailable in the Restaurants app.

If all of your sales are through the Restaurants app, you can set an item count directly in the app, and decide whether it should be made available again at the end of the day.

To get started, just enter the item quantity from the Restaurants app:
 

1. Tap and hold a menu item.
2. Toggle on Track Remaining Items and enter the item count.
3. If the item is a part of your fixed menu, you can enable Make Available at End of Day.
4. Tap Save.

During the course of a shift, each time an employee places an order to the kitchen or bar, the item quantity will reduce. When the item count reaches zero, employees won’t be able to add it to a bill.

I hope this information helps to answer your question!