Square does not allow e-mailed tracking information for on-line orders??

My on-line store fulfillment is hooked to Pirateship. I discovered that even though the customer provided his/her e-mail address during the order process, I get a message in Pirateship during shipping that Square does not allow e-mailed notification from Pirateship of the tracking information outside of the square system. This makes no sense and how can I get around this? Can this be fixed?

Thanks, Gudrun

119 Views
Message 1 of 3
Report
2 REPLIES 2
Square Champion

HI there @Gudrun.. I know that Shippo (a paid competitor of PirateShip) can do this in its Square integration.  However, when I searched the Square App Marketplace, I don't see a PirateShip integration.  This makes me wonder how our online store is, as you say, hooked up to PirateShip.  Can you elaborate?  If PirateShip is not using Square's API library for this connection, it is entirely possible that what you say is true.  But that would be PirateShip's issue because they aren't using the Square-approved integration methods.  But, I'm just guessing until I understand how you connected Square and PirateShip.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
116 Views
Message 2 of 3
Report
Square Champion

There is a checkbox within the Square connection settings that you can mark to specifically enable emails. 

 

schaefferjosh_0-1767502376744.png

 

Josh Schaeffer,
A Troll's Kitchen

"Knowledge, if it does not determine action, is dead to us.”– Plotinus


Square Champion and Square Innovator
https://www.atrollskitchen.com
73 Views
Message 3 of 3
Report